Today we had a foreign customer. He bought a lot of stuff and my worker, L put them in a few boxes. Finally, when the payment had been done, L helped him to carry those boxes to his car.
A few minutes later, L came back and showed me a piece of RM5 and he was surprised with the tip given by the customer.
I asked him to give me the note to be put into the cash register. He said, 'Like that also can?'
I said, 'Why not? It belongs to the company!' He gave me the note and I knew he was not happy.
After a short while, I returned the note to him and gladly he accepted it. He said that for him money is everything.
I told him that I was just testing him and definitely I won't take away his rights..
3 comments:
Hah, generous customers....
I think you have already acheived something as far as customer service is concerned and i believe that worker of yours deserves to be groomed and given a pat on the shoulder.
sometimes,sincerity is the corner stone to good customer service and all those patronizing words with no sincerity in it,simply fake,,
well done ,BEelee
the tips is for L and you should not keep that.. if the customer is giving tips to the shop, then he will not give the notes personally to L..
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