To instill good rapport with the customers, I like to speak to them. I got to know more about them when I talk to them. They got to know more about me too.
As most of my customers are Indians, it makes my communication with them easier. Furthermore, they have confidence in me when I speak to them.
There is a customer who wanted to speak to me. He wanted to make sure that I understood what he wanted. He said that he usually shopped in another shop but he couldn't communicate well with them. So he came over to my place and talked to me.
He got his message across to me very clearly as I understood what he actually wanted. He was glad that he has found someone who could understand English.
Glad that I could help him just by speaking in English..