A customer came back with her receipt and told me that she had checked her items with the receipt. She was wondering why the number of items didn't tally with the receipt.
Ok, I told her. Give me time to check the cctv. When I had found that particular section when my cashier was keying in the items, I checked thoroughly. And I found it.
I asked her to watch that section closely. True enough, she remembered that particular item. She recalled her son taking away that item when she reached her house earlier.
Oh my..customers do make mistakes.