Customers/Facebook Friends Gathering

This was the first time that we have a gathering for our customers and our facebook friends.

http://www.facebook.com/ChangJiangEnt

Happy Chap Goh Meh!

CCTV

Customers can be forgetful too. Yesterday a customer came to our shop and told us that she only received a bottle of the item instead of two which the receipt shown.

With the receipt provided, it's easier for me to check the cctv. So I had to really check through and found out that those two bottles were indeed put inside the plastic bag. That confirmed that she had taken them.

That bottle could be somewhere at her home as someone could had taken it out from the bag. That shows that they could be absent-minded but what I could do is to confirm the reality.

Trust

Few weeks ago, a customer came to our shop to buy a box of milk powder. There would be a gift given if he bought two boxes. Since he liked the gift, he wanted to buy another box.

While checking in his wallet, he was short of money. He told me that he would go to the ATM and come back to buy the milk powder.

But seeing that it was raining, I wouldn't like him to rush. So I offered to pay for the balance. He was surprised that I lent him RM6.

He swore that the would come back to pay me back. The next day, there was no sign of him. I thought maybe there's the end. But I was surprised when he really came back another day to pay me back. 

I was glad that he did that. I was afraid that he might not come back since I hardly know him.

But yesterday, he came back. He wished me and asked if I still recognised him. I couldn't and he told me that he was the one whom I lent the money to.

He said not many people would trust anybody. I told him I need to trust people and hope it's worthwhile..

customer's absentmindedness

Well, some customers can be very absent minded. 

In a case like this: 

A customer bought a number of items at night. When they reached home, they just put their items aside. The next morning, they checked their items with their receipt. At the end of the list, there was an item which cost them RM5. But they couldn't find any other item which cost RM5. They already had an item which cost RM5. They suspected that the cashier had double charged them on that particular item.

So they came to the shop and complained that the cashier had overcharged them. But of course, it had to be confirmed. CCTV is the only way to do just that. After browsing the cctv, it was realised that the last item was something that the customer was holding. When counter checked with the customer, she realised that she had actually bought the item which cost RM5. Furthermore, the item was put aside in the house..

Just hope that all customers make sure that they have checked thoroughly before they complain. If over charging is really the case, the shopkeeper is ever willing to refund the customers..

Shoplifter

We caught her but we let her go..

'I Love Biscuits' Contest.

'I Love Biscuits' Contest.

1. Make sure you have liked Chang Jiang Enterprise Sdn Bhd Page.

2. Name the biscuits that you love and post a picture of you enjoying them. You will get a lucky draw ticket immediately.

3. Get as many 'likes' as possible from your friends. 50 'likes' and above will be entitled for another lucky draw ticket.

3. Contest closes on the 26 September 2012.

4. Lucky draw of the tickets will be held on the 30 September 2012 at 4pm at Chang Jiang Ent Sdn Bhd.

5. Prize: 1 Lucky winner: A gift voucher of RM30.
10 Consolation winners: A gift voucher of RM10 each.

6. Terms and condition: Past winners are not allowed to take part in this contest. But kindly encourage your friends to take part.

Thank you.

The management of Chang Jiang Ent Sdn Bhd.

Malaysia Day Logo contest

In conjunction with Malaysia Day, Chang Jiang Enterprise Sdn Bhd organised a contest whereby the people are required to draw an original logo for Malaysia Day.

This contest is held for the customers and thus enables them to use facebook as a way of connecting globally.

Malaysia Day Logo Contest:

1. Make sure you have liked Chang Jiang Enterprise Sdn Bhd Page.

2. Create an original logo for Malaysia Day.

3. Use only 3 colors.

4. Post the photo of your logo on Chang Jiang Enterprise Sdn Bhd page.

5. A lucky draw will be conducted on the 13 Sept 2012 at 4pm.

6. Lucky winner - RM30 Chang Jiang voucher
Consolation prizes: RM10 Chang Jiang voucher

7. Closing date: 12 September 2012.

 

http://www.facebook.com/ChangJiangEnt