Mother's Day Contest

Last year we had Mother's Day Contest. The participants were needed to tell what makes their mum special. This year's Mother's Day, participants are required to tell how to bring joy to their mum.

Mother's day is special to everyone. So through this contest, we get to see the beauty of loving our mum.

I hope most of my customers would take part in this contest.

Hop over to this link to participate.

Happy Mother's Day to all mothers!

Happy 1st Year

It's Chang Jiang Ent facebook page first anniversary! I am so proud that I have come this far. Thank you so much to all my customers, suppliers, salesperson, sales representatives, sales managers and friends for making this page a success! 

Thank you for all your support!

Customers/Facebook Friends Gathering

This was the first time that we have a gathering for our customers and our facebook friends.

http://www.facebook.com/ChangJiangEnt

Happy Chap Goh Meh!

CCTV

Customers can be forgetful too. Yesterday a customer came to our shop and told us that she only received a bottle of the item instead of two which the receipt shown.

With the receipt provided, it's easier for me to check the cctv. So I had to really check through and found out that those two bottles were indeed put inside the plastic bag. That confirmed that she had taken them.

That bottle could be somewhere at her home as someone could had taken it out from the bag. That shows that they could be absent-minded but what I could do is to confirm the reality.

Trust

Few weeks ago, a customer came to our shop to buy a box of milk powder. There would be a gift given if he bought two boxes. Since he liked the gift, he wanted to buy another box.

While checking in his wallet, he was short of money. He told me that he would go to the ATM and come back to buy the milk powder.

But seeing that it was raining, I wouldn't like him to rush. So I offered to pay for the balance. He was surprised that I lent him RM6.

He swore that the would come back to pay me back. The next day, there was no sign of him. I thought maybe there's the end. But I was surprised when he really came back another day to pay me back. 

I was glad that he did that. I was afraid that he might not come back since I hardly know him.

But yesterday, he came back. He wished me and asked if I still recognised him. I couldn't and he told me that he was the one whom I lent the money to.

He said not many people would trust anybody. I told him I need to trust people and hope it's worthwhile..

customer's absentmindedness

Well, some customers can be very absent minded. 

In a case like this: 

A customer bought a number of items at night. When they reached home, they just put their items aside. The next morning, they checked their items with their receipt. At the end of the list, there was an item which cost them RM5. But they couldn't find any other item which cost RM5. They already had an item which cost RM5. They suspected that the cashier had double charged them on that particular item.

So they came to the shop and complained that the cashier had overcharged them. But of course, it had to be confirmed. CCTV is the only way to do just that. After browsing the cctv, it was realised that the last item was something that the customer was holding. When counter checked with the customer, she realised that she had actually bought the item which cost RM5. Furthermore, the item was put aside in the house..

Just hope that all customers make sure that they have checked thoroughly before they complain. If over charging is really the case, the shopkeeper is ever willing to refund the customers..

Shoplifter

We caught her but we let her go..