Trust

Few weeks ago, a customer came to our shop to buy a box of milk powder. There would be a gift given if he bought two boxes. Since he liked the gift, he wanted to buy another box.

While checking in his wallet, he was short of money. He told me that he would go to the ATM and come back to buy the milk powder.

But seeing that it was raining, I wouldn't like him to rush. So I offered to pay for the balance. He was surprised that I lent him RM6.

He swore that the would come back to pay me back. The next day, there was no sign of him. I thought maybe there's the end. But I was surprised when he really came back another day to pay me back. 

I was glad that he did that. I was afraid that he might not come back since I hardly know him.

But yesterday, he came back. He wished me and asked if I still recognised him. I couldn't and he told me that he was the one whom I lent the money to.

He said not many people would trust anybody. I told him I need to trust people and hope it's worthwhile..

customer's absentmindedness

Well, some customers can be very absent minded. 

In a case like this: 

A customer bought a number of items at night. When they reached home, they just put their items aside. The next morning, they checked their items with their receipt. At the end of the list, there was an item which cost them RM5. But they couldn't find any other item which cost RM5. They already had an item which cost RM5. They suspected that the cashier had double charged them on that particular item.

So they came to the shop and complained that the cashier had overcharged them. But of course, it had to be confirmed. CCTV is the only way to do just that. After browsing the cctv, it was realised that the last item was something that the customer was holding. When counter checked with the customer, she realised that she had actually bought the item which cost RM5. Furthermore, the item was put aside in the house..

Just hope that all customers make sure that they have checked thoroughly before they complain. If over charging is really the case, the shopkeeper is ever willing to refund the customers..

Shoplifter

We caught her but we let her go..

'I Love Biscuits' Contest.

'I Love Biscuits' Contest.

1. Make sure you have liked Chang Jiang Enterprise Sdn Bhd Page.

2. Name the biscuits that you love and post a picture of you enjoying them. You will get a lucky draw ticket immediately.

3. Get as many 'likes' as possible from your friends. 50 'likes' and above will be entitled for another lucky draw ticket.

3. Contest closes on the 26 September 2012.

4. Lucky draw of the tickets will be held on the 30 September 2012 at 4pm at Chang Jiang Ent Sdn Bhd.

5. Prize: 1 Lucky winner: A gift voucher of RM30.
10 Consolation winners: A gift voucher of RM10 each.

6. Terms and condition: Past winners are not allowed to take part in this contest. But kindly encourage your friends to take part.

Thank you.

The management of Chang Jiang Ent Sdn Bhd.

Malaysia Day Logo contest

In conjunction with Malaysia Day, Chang Jiang Enterprise Sdn Bhd organised a contest whereby the people are required to draw an original logo for Malaysia Day.

This contest is held for the customers and thus enables them to use facebook as a way of connecting globally.

Malaysia Day Logo Contest:

1. Make sure you have liked Chang Jiang Enterprise Sdn Bhd Page.

2. Create an original logo for Malaysia Day.

3. Use only 3 colors.

4. Post the photo of your logo on Chang Jiang Enterprise Sdn Bhd page.

5. A lucky draw will be conducted on the 13 Sept 2012 at 4pm.

6. Lucky winner - RM30 Chang Jiang voucher
Consolation prizes: RM10 Chang Jiang voucher

7. Closing date: 12 September 2012.

 

http://www.facebook.com/ChangJiangEnt

Go green

We have implemented 'No Plastic bag' day since the 1st Jan of last year. It has been one and a half year. We use boxes to cater for our customers. We even encourage our customers to bring their shopping bags.

Some customers are good and they will bring their shopping bags but it 's still not satisfactory yet.

So I decided to carry out the point system for the shopping bag. If they bring their own shopping bag, they will earn a point. If they bring our company's bag which is sold at 80 sen, they will earn 2 points.

With this system, I can see some changes. Those customers are obliged to bring their shopping bags. When they have collected 30 points, we will give them a gift.

Environmental friendly.

I came out with a new idea. When each customer brings his/her own shopping bag, we are going to give him/her a point. Thus he/she has to collect 30 points in order to redeem a gift from us.

Sounds good, right?

We had given our shopping bags to our customers but practically no one seems to shop with our bags.

We even implement 'No Plastic Bag' day but still no one likes the idea of bringing their own shopping bags.

So hopefully with this new promotion, customers would do their part to be environmental friendly.

Save the environment! Bring your own shopping bag!