Shoplifting

That day was a quiet day. My girl was at the counter with the other cashier. Suddenly, she realized that a customer just walked out with a box of ice-cream. She quickly walked out and found out that he rushed to his motorbike which was parked quite a distance away.

So my girl checked the cctv and found out that he had actually put two cans of beer into his pocket and walked coolly out with the ice-cream.

It happened because my husband and I was not around. Furthermore, the male staff had gone back earlier on that day. Coincidentally, my two general workers were at the store. So practically no one was keeping an eye on him.

Comparing Prices

Customers like to compare prices. There is another sundry shop just a short distance away from my husband's shop.

Normally, my customers would tell me that the other shop is selling at a certain price for a certain item. And they would expect me to give them same deal as that. 

But sometimes, I couldn't tell if they were honest enough. Sometimes, they could simply quote their own price so that they will get what they want.

It could be a lie as sometimes after telling me, they still get it from me even though I refused to give that required price..

Saying Sorry is important

A customer told me that she was at the neighboring shop and once it happened that the cashier accidentally knocked down a can of tuna. It dropped directly onto her toes and it hurt.

Never mind about that. What's not excusable was that the cashier didn't even say 'Sorry'.

From then on, she has stopped visiting that shop and started coming to my shop.

I simply asked, 'How about us?' She showed her thumb up and  said, 'You people are good!'

Wow, I felt so good..

IOU

Do you believe in IOU? I do.

My customer wanted to buy all those items but finally, she realised that she was short of cash. Hearing that, I offered to lend her some money. She was surprised and couldn't believe her ears.

I told her, "Take it and return me later."

She took it and paid for her stuff.

A while later, she came back to refund me the money. I was glad that she could be trusted. Of course, I trusted her in the first place. Otherwise, I wouldn't offer her.

Glad that she was happy and I was happy to help too.

Honesty Pays

A customer bought some stuff including that bottle of oil. He was talking with me and forgot to take that bottle of oil. 

So I put that bottle of oil aside. Two days later, he came and I reminded him that he had forgotten his bottle of oil.

He then remembered and said, "Honesty Pays."

Solve the problem

Today, my part-timed worker was saying the prices of the items and I keyed them on my cash register. An item cost RM30.80 but I heard RM36.80. 

When my worker pointed out my mistake, I minus out RM6. Towards the end, the rice cost RM13 but I mistook it for RM15.

When I had printed out the receipt, my worker went through the list and pointed out that I had keyed in both RM15 and RM13.

Yeah, I admitted my mistake and so I refunded her the RM15.

But this customer was not happy. She wanted me to recount the whole items.

I just asked my worker to say the prices of the items while I checked with the list.

About 40 items being checked and it was alright. 

I gave back the correct change to her and the problem was solved.

Customer's Right

My girl packed everything in a bag for the customer.

He commented, "You put everything in one bag!"

I heard and told my girl to separate them. That is, milk powder tin apart from the body shampoo.

My girl did it as told. The customer said. " Sorry ah. Cannot put them together. Baby food some more."

Ok, Fine. Customers are always right. But I was thinking, "No harm right? Both items are packed and not loose."