Treat them with courtesy

We should respect all customers regardless of their age and race. Everyone of them needs respect and courtesy from us.

1. Maintain a Professional Environment

   • The basics of professional behavior are obvious to most people. Dress in a business-like manner; be it in a uniform, polo shirt, or shirt and tie. Keep your place of business clean and neat. Answer customer's requests in a timely manner. Have the discipline to act and operate like a professional.

     Even if you provide customer service via telephone, maintaining a professional environment will keep you in the right frame of mind for treating customers in a professionally. Something as simple as a clean desk could translate into a better experience for you and for those you deal with.

   Be Polite and Respectful

   • The best way to treat your customers with respect and politeness is to follow the Golden Rule: "Do to others what you'd have them do to you." Treat your customers the way you want to be treated, and they will come back.

     Always be polite with your customers. Greet them as "Sir," "Mr." or "Miss," and always remember to say "please" and "thank you." Acknowledge every customer when they come up to you, even if you are serving another customer. Greet the customer, and let him know you will be with him in a moment. If it's going to take a while to serve the customer you're with, let him know. If possible, call somebody else over to help the second customer.

   Always Be Honest

   • If you lie to your customers, you will drive them away. Once they realize you lied to them, they will never come back and will probably tell others.

     If you can't meet a customer's request, have a problem filling an order or can't make a deadline, say so. Explain the situation and problem to the customer. This can be hard, but it can be rewarding; customers will understand and will respect your honesty. They will know they can trust you with future business too.

     Always try to offer the customer an alternative or a solution if you can't fill her request. If you have another product or service that can do the job, tell the customer about it. If necessary offer a discount to keep the customer happy.

     Don't be afraid to apologize to your customers. They've gone out of their way and spent their time to come to you. If you can't do what they want or there is a delay or problem, say you're sorry. Apologies cost nothing, but they show you respect the customer as a person.

http://www.ehow.com/

Name tag

I had tried using name tags that hung over the necks for my staff/workers before but it didn't last long. I want to try it again. This time maybe get them name tags that could be pinned on their t-shirts. In this way, the customers could address us by name instead of calling us, 'Wei'.

Rights of customers

Customers have the rights to change products that have become bad. And they can also exchange products that they had bought wrongly.

Goods Sold are not refundable but exchangeable!

Patient

Customers can be very impatient when it comes to paying at the counter. At times the counter is rather busy and definitely customers has got to be patient. Some customers with just an item or two tended to be a little impatient as they insisted that they only had an item or two. They just couldn't wait.

Actually paying at a counter is a test on our patience. Everyone has to learn to be patient and respect the other customers.

Happy Mooncake festival

@19 September 2013

Customers' Permission

Whenever I give anything to my customers and a shot is needed, I will always ask their permission first. Some customers may not like it so I always respect their decision. But I would be very happy when they agree on the photography taking.

Those photos taken are not posted anywhere else except at Chang Jiang facebook page. It's also a kind of promotion for items that I gave.

And I always come out with contests so as to attract more people to join our page. It's mainly for the fun of it although I always prepare gifts to all the participants. I always encourage my customers to take part. I feel that our relationship gets better on the long run.

Enjoy the contest!

Customers' Appreciation

We always try our best to provide the best advice and medication should the customers approach us regarding their sickness or pain.

There were a few times, a customer gave feedback. A customer told me that I had given her a miracle medication whereby her itchiness had disappeared after her consumption of the medication. She was so relief and thanked me for that.

I couldn't remember much about her as I had served many customers. Anyway, I was glad that I had helped her.

We will always give our best!