Complaining

Some customers like to complain. They always complain about the price increase of certain items. They also like to compare our price with the next door. Yet they still buy from us. 

I wonder why they complain to the shop assistant. They should just report to the consumerism if they are not happy about it..

Customer Satisfaction

Keep customers satisfied to ensure promising sales.

http://snowstormsales.com

Holiday

Ever since our next door sundry shop commenced its business, we have been working on Sundays too. Guess we are competing among each other.

But it has been a very hectic time for us especially the period before a certain festival such as the Chinese New Year and Deepavali.

Today is declared a holiday. We are so happy to have a break..

Happy holiday to us!

No Discrimination

A customer told me that some of our customers are already moving to next door. I told him that it's fine with me. We don't need to discriminate our customers. They have their own point of view as to where they want to buy from. We can't stop them even if they prefer to be there.

What we can do is to provide better customer service to our customers. What I didn't tell him that is: No matter what, we are still doing fine. Everyone one has their own business to care for. No need to compete as rivals..

Facebook

Finally I have created a page for our shop.

http://www.facebook.com/WennYeoh

He came back!

There was once a customer who got angry when I refused to sell him more than 2 packets of sugar as there was a shortage of it.

He threatened to go over to the next shop but I didn't stop him. I boldly said, "Go ahead!".

So I didn't see him practically for a number of months. But recently, he came back. I just kept quiet. He seems to be more courteous now. I wonder why...

Hamper making

Hari Raya Puasa is already over. All my Hari Raya hampers are sold off. So yesterday morning I wrapped two more as spare ones. But I didn't use the Raya hamper plastic. I used normal plastic instead.

Yesterday night, a customer came at about 8.45pm and wanted me to wrap a RM100 hamper for him. He told me that he's going back to KL and he wanted to give the hamper to his boss.

Ok, I took the order and I asked him to give me half an hour. So I did it in less than half an hour.

He came and collected the hamper happily.

I'm glad that I was there to help.