Holiday

Ever since our next door sundry shop commenced its business, we have been working on Sundays too. Guess we are competing among each other.

But it has been a very hectic time for us especially the period before a certain festival such as the Chinese New Year and Deepavali.

Today is declared a holiday. We are so happy to have a break..

Happy holiday to us!

No Discrimination

A customer told me that some of our customers are already moving to next door. I told him that it's fine with me. We don't need to discriminate our customers. They have their own point of view as to where they want to buy from. We can't stop them even if they prefer to be there.

What we can do is to provide better customer service to our customers. What I didn't tell him that is: No matter what, we are still doing fine. Everyone one has their own business to care for. No need to compete as rivals..

Facebook

Finally I have created a page for our shop.

http://www.facebook.com/WennYeoh

He came back!

There was once a customer who got angry when I refused to sell him more than 2 packets of sugar as there was a shortage of it.

He threatened to go over to the next shop but I didn't stop him. I boldly said, "Go ahead!".

So I didn't see him practically for a number of months. But recently, he came back. I just kept quiet. He seems to be more courteous now. I wonder why...

Hamper making

Hari Raya Puasa is already over. All my Hari Raya hampers are sold off. So yesterday morning I wrapped two more as spare ones. But I didn't use the Raya hamper plastic. I used normal plastic instead.

Yesterday night, a customer came at about 8.45pm and wanted me to wrap a RM100 hamper for him. He told me that he's going back to KL and he wanted to give the hamper to his boss.

Ok, I took the order and I asked him to give me half an hour. So I did it in less than half an hour.

He came and collected the hamper happily.

I'm glad that I was there to help.

No Plastic Bag Day (3)

We have been in this campaign since the 1st of Jan this year. I could see that the customers have been aware too. Some of them are already into the habit of bringing their own shopping bags on Saturdays.

But, we still could see that some customers are still not willing to compromise. Thay gave the excuse that they came by bike and no plastic bags wouldn't do.

Some customers are still in the dark. They said that they didn't know that we don't provide plastic bags on Saturdays.

Anyhow, we are still adamant in carrying on this campaign. I just hope that in future we could achieve 100% no plastic bags on Saturdays.

Shoplifting

This happened about two weeks ago. My husband had gone out. My male staff had gone home and I was not in too. My two shopkeepers were at the store so no one was in the shop except my cashiers.

So this guy had the opportunity to shoplift. My cashier was shocked as he just left the shop without paying. 

Customers are respected but do some customers respect us in return? Why must they shoplift?