He came back!

There was once a customer who got angry when I refused to sell him more than 2 packets of sugar as there was a shortage of it.

He threatened to go over to the next shop but I didn't stop him. I boldly said, "Go ahead!".

So I didn't see him practically for a number of months. But recently, he came back. I just kept quiet. He seems to be more courteous now. I wonder why...

Hamper making

Hari Raya Puasa is already over. All my Hari Raya hampers are sold off. So yesterday morning I wrapped two more as spare ones. But I didn't use the Raya hamper plastic. I used normal plastic instead.

Yesterday night, a customer came at about 8.45pm and wanted me to wrap a RM100 hamper for him. He told me that he's going back to KL and he wanted to give the hamper to his boss.

Ok, I took the order and I asked him to give me half an hour. So I did it in less than half an hour.

He came and collected the hamper happily.

I'm glad that I was there to help.

No Plastic Bag Day (3)

We have been in this campaign since the 1st of Jan this year. I could see that the customers have been aware too. Some of them are already into the habit of bringing their own shopping bags on Saturdays.

But, we still could see that some customers are still not willing to compromise. Thay gave the excuse that they came by bike and no plastic bags wouldn't do.

Some customers are still in the dark. They said that they didn't know that we don't provide plastic bags on Saturdays.

Anyhow, we are still adamant in carrying on this campaign. I just hope that in future we could achieve 100% no plastic bags on Saturdays.

Shoplifting

This happened about two weeks ago. My husband had gone out. My male staff had gone home and I was not in too. My two shopkeepers were at the store so no one was in the shop except my cashiers.

So this guy had the opportunity to shoplift. My cashier was shocked as he just left the shop without paying. 

Customers are respected but do some customers respect us in return? Why must they shoplift?

Shoplifting

That day was a quiet day. My girl was at the counter with the other cashier. Suddenly, she realized that a customer just walked out with a box of ice-cream. She quickly walked out and found out that he rushed to his motorbike which was parked quite a distance away.

So my girl checked the cctv and found out that he had actually put two cans of beer into his pocket and walked coolly out with the ice-cream.

It happened because my husband and I was not around. Furthermore, the male staff had gone back earlier on that day. Coincidentally, my two general workers were at the store. So practically no one was keeping an eye on him.

Comparing Prices

Customers like to compare prices. There is another sundry shop just a short distance away from my husband's shop.

Normally, my customers would tell me that the other shop is selling at a certain price for a certain item. And they would expect me to give them same deal as that. 

But sometimes, I couldn't tell if they were honest enough. Sometimes, they could simply quote their own price so that they will get what they want.

It could be a lie as sometimes after telling me, they still get it from me even though I refused to give that required price..

Saying Sorry is important

A customer told me that she was at the neighboring shop and once it happened that the cashier accidentally knocked down a can of tuna. It dropped directly onto her toes and it hurt.

Never mind about that. What's not excusable was that the cashier didn't even say 'Sorry'.

From then on, she has stopped visiting that shop and started coming to my shop.

I simply asked, 'How about us?' She showed her thumb up and  said, 'You people are good!'

Wow, I felt so good..