Honesty Pays

A customer bought some stuff including that bottle of oil. He was talking with me and forgot to take that bottle of oil. 

So I put that bottle of oil aside. Two days later, he came and I reminded him that he had forgotten his bottle of oil.

He then remembered and said, "Honesty Pays."

Solve the problem

Today, my part-timed worker was saying the prices of the items and I keyed them on my cash register. An item cost RM30.80 but I heard RM36.80. 

When my worker pointed out my mistake, I minus out RM6. Towards the end, the rice cost RM13 but I mistook it for RM15.

When I had printed out the receipt, my worker went through the list and pointed out that I had keyed in both RM15 and RM13.

Yeah, I admitted my mistake and so I refunded her the RM15.

But this customer was not happy. She wanted me to recount the whole items.

I just asked my worker to say the prices of the items while I checked with the list.

About 40 items being checked and it was alright. 

I gave back the correct change to her and the problem was solved.

Customer's Right

My girl packed everything in a bag for the customer.

He commented, "You put everything in one bag!"

I heard and told my girl to separate them. That is, milk powder tin apart from the body shampoo.

My girl did it as told. The customer said. " Sorry ah. Cannot put them together. Baby food some more."

Ok, Fine. Customers are always right. But I was thinking, "No harm right? Both items are packed and not loose."

Complaining

A lady customer came to our shop and showed us a packet of Ricola sweets. Those soft sweets were covered with fungus and she was saying that it had expired in 2008.

I couldn't believe my ears and so I said, "Impossible".

My..she got angry and said, "What do you mean? You are implying that I'm cheating!"

I kept quiet seeing that she was complaining too much.

My husband just took the box and went to check with the stock.

Then my husband gave her a new packet..

Actually the expiry day is in May 2011 just a few days ago..

Confession of a customer

This morning, I went marketing and a lady suddenly called me.

She said, "The other day you recommended to me the oil sieve handle. It was great."

Actually I couldn't recall ber but I could remember the moment when I recommended to her. The other person beside her was impressed. He asked me to get one for him too.

But too bad, it's out of stock. Anyway, I promised him that I would get one for him when the stock is here..

Differentiate between eatable and non-eatable

Do you how to differentiate between eatable and non-eatable?

Of course, we know.

Customers are rather funny. When we use plastic bags, we need to put those items into different bags. But when we use boxes, we can put all those stuff together and they don't complain..

Honesty

Honestly speaking, we as shopkeepers have to be honest. Sometimes customers could be careless and give us more than is needed.

We would always return to the customers. Never once we keep it. But do customers do the same? Some do and some don't.

When we give extra change to the customers, some return to us. 

Recently, a customer just bought two items but my staff packed for him 3 items. And he never returned to give us back the extra item..

First Come First Served

We followed this rule, First Come First Served. But sometimes we couldn't help it. Once a while we did break the rule.

Today was a busy day as yesterday was a holiday. So the customers was waiting patiently. One customer wanted to put her stuff on the counter so I helped her. 

Another customer beside her got impatient and said, "Hey, I have been waiting here for so long!"

I said, "Oh, it's your turn. I'm justing helping her to put her stuff."

He was silent and nodded his head..